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| Frequently Asked Questions |
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- Three or four wheels?
- Should it be transportable?
- Do I need insurance?
- Do I need road tax?
- What is the travelling range?
- What maintenance is involved?
- VAT EXEMPTION TERMS
How do I qualify for VAT exemption, and under what terms.
- How Do I take CARE OF My Mobility Scooter BATTERIES
- Security - are my credit card purchases secure over the internat and the gravelles website ??
- Three or four wheels?
Three wheels scooters often offer a smaller, lightweight and convenient solution to four wheel scooters. Four wheel scooters offer increased stability more suitable to day to day use.
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- Should it be transportable?
If you plan to use your mobility scooter on day trips or transport your scooter regularly in your car then opt for a transportable model.
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- Do I need insurance?
Currently there is no legal requirement for you to insure your mobility scooter. However, it is recommended that you take out our insurance to cover against an accident or if you become the victim of a crime.
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- Do I need road tax?
No. Currenlty there is no requirement for you to have any "road tax" in the same way that you do with a car.
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- What is the travelling range?
Ranges vary depending on the model, usually ranging from 8 to 30 miles. Check with us and the manufactures guidelines before purchase.
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- What maintenance is involved?
New mobility scooters require very little maintenance, other than a recommended annual service. However we suggest that you carry out certain steps to ensure that your product stays in the best working order :
Clean your mobility scooter
keep it looking good, but also prevent unnecessary wear.
Don't let your scooter get too wet :
if you are caught in the rain, dry your mobility scooter to prevent corrosion
Battery charging :
charge your battery according to the manufactures guideline to receive optimum performance
Storage :
store in a dry place if possible to prevent weather damage (we also sell a variety of mobility scooter covers and storage equipment).
Manufactures Guide :
referee the guide to maximum weight to prevent overloading and or ask one of our friendly sales team.
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- VAT EXEMPTION TERMS
How do I qualify for VAT exemption, and under what terms.
In our order process by ticking the VAT Relief Exempt boxes you agree to the following:
• You are a registered charity, are chronically sick or disabled or the products are being purchased on behalf of an individual who is chronically sick or disabled.
• The product being supplied by Gravelles Mobility & Lifestyle Ltd are for personal or domestic use.
• You claim that the supply of the product is eligible for relief from VAT under the VAT Act 1994.
As an example if you suffer from a long term walking and mobility problem you would be eligible for VAT relief on scooters, wheelchairs and walking sticks.
If you need further clarification please feel free to contact the team at any time on the freephone number 0845 2 57 40 67 and a member of our team will gladly be of assistance to you.
NOTE: There are penalties for making a false declaration which could result in the purchaser paying the difference in VAT.
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- How Do I take CARE OF My Mobility Scooter BATTERIES
TAKING CARE OF YOUR BATTERIES
How to prolong the life of your battery. When you first install your new battery, place it on charge for at least 24 hours.
If your vehicle is stored for any length of time, firstly charge fully then disconnect your batteries.
Charging Battery technology has changed conciderably over recent years. Batteries today, especially gell/sealed batteries, offer more power for their size and provide longer performance. Try wherever possible to fully cycle your battery before charging and then fully charge before re-use. Always use the correct charging system for the batteries in use. Never use Car chargers on Gell batteries. Never completly discharge your battery.
Warning! Batteries can be hazardous. All batteries, wet, sealed and gell units contain lead and sulphuric acid, both are highly toxic and sulphuric acid is highly corrosive.
Charging
Here are some simple rules for proper battery charging.
Use the chair manufacturer's automatic charger for all routine charging. (leave your automatic charger turned on whenever possible, you cannot over charge a battery when using automatic 3 stage chargers.)
Never run your batteries completely flat.
With smaller travel scooters charge after every days use
Battery Life
Your battery will wear out with age or frequency of use, as the battery gets older your scooter will travel slower or shorter distances.
If you use your scooter very regularly then the battery will obviusly wear out faster.
Distance
The distance you can expect from fully charged batteries will be greatly influenced by weight and terrain.
How Often Should You Charge
Daily users - charge daily as soon as you are done using it.Your scooter will be ready each morning to give you a full days service
If you use your scooter infrequently(once a week or less),charge the batteries once a week for 12 to 14 hours
With smaller travel scooters charge after every days use
Remember to always remove the key from your scooter so it is not accidently left on
Battery Storage
Store batteries fully charged. Check once a month and recharge as needed. Wet batteries can hold their charge up to three months, selaed models six to twelve months. Remember if storing your chair for longer than a few weeks, it's best to charge the batteries and then disconnect them.
Undercharging
A battery operated with insufficient charge over a long period of time may develop a type of sulphate on the plates. This sulphate is dense and hard, and cannot be readily converted to normal active material again. In this condition the battery is unable to deliver it's full power.
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- Security - are my credit card purchases secure over the internat and the gravelles website ??
Security
To ensure you have a safe and smooth shopping experience with Gravelles we use the latest SSL encryption technology to protect your credit card details and personal information.
When placing your order, at the point you enter your personal information and credit card details you should see a small padlock or key at the bottom of your browser and an ‘s’ appear after http in the address bar. This indicates that everything you type is totally protected and encrypted.
You can easily see when you are on a secure page by the "padlock" symbol in the bottom right-hand corner of the status bar of your browser or by looking at the URL in the address bar of your browser - standard pages start with "http" whereas secure pages start with "https".
To ensure you have a safe and smooth shopping experience with Gravelles Mobility we use the latest SSL encryption technology to protect your credit card details and personal information.
When placing your order, at the point you enter your personal information and credit card details you should see a small padlock or key at the bottom of your browser and an ‘s’ appear after http in the address bar. This indicates that everything you type is totally protected and encrypted.
You can easily see when you are on a secure page by the "padlock" symbol in the bottom right-hand corner of the status bar of your browser or by looking at the URL in the address bar of your browser - standard pages start with "http" whereas secure pages start with "https".
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