How Can I place an Order
By Phone
Call our Local Rate Number 0144 6 71 33 44 and one of our friendly and efficient staff will take your order. Remember to have your order details and credit / debit card information with you.
Placing An Order By Mail
If you prefer not to use the online payment system, simply print our order form, complete and send with either a cheque or using your credit card/switch details to:
Gravelles Mobility & Lifestyle Ltd,
26 Lon Lindys,
Rhoose Point,
Vale of Glamorgan,
CF 62 3LU
Placing An Order By Fax
Simply print our order form, fill in your credit card/switch details and order details and fax the order form through to us on the direct line: 0144 6 71 33 44
Placing An Order Online
Initially there are three easy ways in which you can search for particular products which you would like to purchase. As an example, we will look at how to buy a Wheelchair. Firstly you can utilise the category listings on the left hand side of the page by hovering your mouse over the Wheelchair Category then clicking the type of Wheelchair sub-category. The second method is through selecting the Products Page (see menu bar at the top of the page) and again selecting within the Wheelchair category " Wheelchair ". Both ways will ensure you will be presented with a list of all the Wheelchair available. The third method is through using the Quick Search facility at the bottom left hand corner, if you use the Quick Search facility by typing in a particular product you will 'jump' straight to the relevant pages when the Go button is pressed and be presented with all products which contain the key words " Wheelchair " . This final method is useful if you are looking for a specific item title which you know already exists e.g. Enigma spirit, however whilst browsing through the site the first two methods are probably best.
At present there are two pages of Wheelchairs within the sub-category, use the scroll bar on the right hand side of the page to move through the list. If there are more than 15 products and you wish to see the next page, simply press the Next button or the next page number at the bottom of the screen or increase the number of items you wish to view at once through the drop down box. A picture and a description of each item are displayed on the page; if you see a product that you are happy to order or want more information simply click on 'order now!’. You will then be presented with a detailed description of the product such as specifications and features. The majority of our product pictures within this view can also be enlarged to view the product in more detail which can be done by clicking the image once.
If you would like to select an item for purchase, as detailed above, simply press the appropriate 'Add to Basket you can find this by scrolling to the bottom of the page within the Buy section. To select more than 1, type the quantity in the quantity box to the left of 'Add to Basket' and then press 'Add to Basket'. A summary of your order will then be displayed in the Shopping Basket page. If you wish to continue shopping for other items, simply click the 'Continue Shopping' button and browse the rest of the web site, following the instructions above for adding more to your basket. If you have made an error with your order, select the “remove check box” next to the items that you want to delete or type in a new quantity in the quantity box and then press 'Update'. Your revised order will be displayed. To complete your order and to continue through the checkout process, select 'Proceed to Checkout'.
The Next screen you will be presented asks if you are a new or a returning customer. For new customers just click the ‘I am a new customer’ ‘click here’ button and you will be presented with will be the checkout stage. If you are a returning customer you should type in your login details including your eMail address and password. Then Click the ‘returning customer sign in – then click here’ button, this will then take you to the check out stage.
At the check our stage you should complete the Invoice/Card Address details and the Delivery Address (if this is different from the Invoice Address). If you are eligible for VAT exemption : Tick the VAT exemption box if the product and/or you or the person you are buying the item for are eligible for relief from VAT, in the box state the condition or illness for VAT Exemption. Please type in the reason and complete the rest of the form. Fill in any special instructions e.g. leave delivery after 2pm, how you heard about Gravelles Mobility & Lifestyle on the next screen. Your details will be remembered under your password and email address for your next visit to the web site to save time when purchasing products again. If you wish to be kept updated with special offers and new products, please tick the relevant box then press 'Continue'.
All transactions are secure and no credit card details are help on the premises. All financial information is only provided to Protx ( http://www.protx.com/security.asp ) when then transfer moneys to HSBC bank and the Gravelles Mobility & lifestyles accounts.
Should you wish to have further assistance please do not hesitate in contacting our Order Helpline
0144 6 71 33 44 |
Shopping Basket
