Services and Delivery
All purchases must be paid in full before delivery. Payments are accepted on most credit or debit cards via our secure server provided by Protx. All prices quoted on our Web site are for new products and are priced in British Pounds (sterling – £). We have also included the price of each product with and without value added tax (VAT) which is at the current UK standard rate of 20% where applicable. Prices exclude delivery, but delivery costs for your order will be clearly shown before checkout and completion of your order.
Accuracy of Information
All details and specifications are accurate as at the time of print, but may subsequently change. The photographs and colours are representative only and while we make every effort to ensure the products depicted in the photographs are as close as possible to the actual specification there may be slight variations.
Shipping will normally be next working day from the clearance of payment. For orders received before 2.00pm Monday to Friday, we will endeavour to ship your order the same day providing we have the required products in stock and funds have cleared. Orders received overnight are shipped the next working day.
(Please Note Weekend Orders – Orders taken between 6pm Fridays and 6am Mondays will be processed as above)
Please note that all delivery dates are given in good faith but are subject to all matters beyond the control of our company. Whilst every effort is made to stock every product we list on our Web site, it is not always possible and sometimes events out of our control dictate any delays.
We currently accept orders from/deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. The majority of items shipped to addresses are sent via Initial City Link.
Client / Purchaser Delivery Responsibility
Next Day / Express Delivery
If you require this service please call Tel: 01446 713344 in advance to notify us and pay the additional surcharge (£variable)), then providing the product is in stock, payment has been made and cleared prior to 1300 products will usually be processed and shiped. If this is not possible you wll be notiofied during the phone call.
At Gravelles Ltd., we want all our customers to be happy with the good you purchase from us. Our returns policy is detailed below:
Incorrectly Ordered or Unwanted Products
We will accept the return of any item that has been incorrectly ordered by you or is simply unwanted providing you enclose a copy of the original invoice along with the product to be returned to us in an unused and as new condition complete in its original packaging and with all instructions and accessories. However, all incorrectly ordered or unwanted products returned to us will be subject to a 45% restocking charge and must meet our quality control standards for reselling.
Defective or Faulty Products
We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items.
To return an Item
Gravelles Ltd. 26 Lon Lindys Rhoose Point Vale Of Glamorgan CF62 3LU
Printable Order Form
We also have a printable order form which you can post to the address above or Fax to the above number
Just clicking on the download button below