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Services and Delivery

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Leaders in Evacuation Equipment

Gravelles are well known suppliers of evacuation equipment as well as offering
servicing, maintenance and training in the proper use of our products

Services and Delivery

General Sales

All purchases must be paid in full before delivery. Payments are accepted on most credit or debit cards via our secure server provided by Protx. All prices quoted on our Web site are for new products and are priced in British Pounds (sterling – £). We have also included the price of each product with and without value added tax (VAT) which is at the current UK standard rate of 20% where applicable. Prices exclude delivery, but delivery costs for your order will be clearly shown before checkout and completion of your order.

Accuracy of Information

Whilst we make every reasonable effort to ensure the accuracy of all descriptions and specifications for the products sold on our Web site error may unfortunately occur. If in doubt, please do not hesitate to contact our Customer Service team to discuss the product in more detail.

All details and specifications are accurate as at the time of print, but may subsequently change. The photographs and colours are representative only and while we make every effort to ensure the products depicted in the photographs are as close as possible to the actual specification there may be slight variations.

Delivery Details

Shipping will normally be next working day from the clearance of payment. For orders received before 2.00pm Monday to Friday, we will endeavour to ship your order the same day providing we have the required products in stock and funds have cleared. Orders received overnight are shipped the next working day.

(Please Note Weekend Orders – Orders taken between 6pm Fridays and 6am Mondays will be processed as above)

Please note that all delivery dates are given in good faith but are subject to all matters beyond the control of our company. Whilst every effort is made to stock every product we list on our Web site, it is not always possible and sometimes events out of our control dictate any delays.

Client / Purchaser Delivery Responsibility

It is the responsibility of the purchaser / client to provide appropriate, correct delivery addresses. In the event that the courier fails to deliver on 3 occasions because of incorect delivery addresses / contact addresses / details as supplied by the purchaser / client. Gravelles Mobility & Lifestyle Limited (Gravelles Ltd) reserves the right to make additional chanrges to fullfill the order within 7 to 10 working days subject to stock availability.  (Orders subject to this issue will not be refunded or orders canceled).

Next Day / Express Delivery

If you require this service please call Tel: 01446 713344 in advance to notify us and pay the additional surcharge (£variable)), then providing the product is in stock, payment has been made and cleared prior to 1300 products will usually be processed and shiped. If this is not possible you wll be notiofied during the phone call.

Returns Policy

At Gravelles Ltd., we want all our customers to be happy with the good you purchase from us. Our returns policy is detailed below:

Incorrectly Ordered or Unwanted Products

We will accept the return of any item that has been incorrectly ordered by you or is simply unwanted providing you enclose a copy of the original invoice along with the product to be returned to us in an unused and as new condition complete in its original packaging and with all instructions and accessories. However, all incorrectly ordered or unwanted products returned to us will be subject to a 45% restocking charge and must meet our quality control standards for reselling.

Defective or Faulty Products

All our products are checked prior to shipping. If you believe that the products you have purchased are defective or an error has been made on our part, please contact our customer services phone number as soon as possible to make them aware of the return. When sending the package back to us, please provide us with a description of the fault to aid our inspection team more quickly with the diagnosis of the problem/defect.

We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items.

To return an Item

Please contact our customer service team first, before returning an item, so that we are aware that the product is being returned and the reasoning behind it. Please remember to enclose a copy of your original invoice. Items need to be wrapped securely and sent to the following address:

Gravelles Ltd. 26 Lon Lindys Rhoose Point Vale Of Glamorgan CF62 3LU

Tel / Fax : 01446 71 33 44

Printable Order Form

We also have a printable order form which you can post to the address above or Fax to the above number

Just clicking on the download button below

Download Order Form